Text & SMS Spam: How to Fight Back
MESSAGEbuzz Follows the Rules But Not Everyone Does
Across the nation there is an increase in reports of text and SMS spam. MESSAGEbuzz clients don’t need to be concerned about their communication because every message includes a clear way to opt out of future messages. What many cell phone users and mobile device owners don’t realize is that they are inadvertently opting in to receive text and SMS communications with they sign up for other services or programs.
It is important to read the terms and conditions carefully before giving out a mobile number. Many free ringtone download sites are set up to harvest mobile numbers. But even reading things carefully may not fully protect you from mobile spam; some unscrupulous marketers use auto-dialers or try sequential numbers in their spam campaigns.
If marketers follow the rules there will be a place to opt out on every message. If you do not see an opt out,
try replying to any of the spam messages with the work QUIT. If that provides no relief, replying with INFO may provide you with the contact information needed to reach the sender. Unfortunately there is not a comprehensive database of shortcodes to even find out who is distributing the message. Therefore we would recommend taking the following 2 steps: contact your service provider and file a report. Then go to the Mobile Marketing Association site, http://www.mmaglobal.com and click on online form to file complaint and MMA will do an investigation.”
It is important to notify your wireless service provider so they can get a scope of the problem. Most providers are aware this is a problem and will work to remove or reduce charges. The mobile service providers are using anti-spam technology to protect against the different types of mobile spam. While an individual
can’t install an anti-SMS spam program on a cell phone or device; some service providers give subscribers some control. AT&T, Verizon, and T-Mobile all offer options to allow customers to block and disable text messages from certain senders.
You can report unwanted text messages to the Federal Communications Commission (FCC). The FCC cannot award monetary or other damages and does not settle individual consumer complaints, but it can issue citations or impose fines against those violating the CAN-SPAM Act, the Telephone Consumer Protection Act, the National Do-Not-Call Registry, and the FCC's related rules. You can email fccinfo@fcc.gov or go online at http://esupport.fcc.gov/complaints.htm This month’s newsletter text tip also has some suggestions on dealing with unwanted spam on your mobile device.
Find out how to get started in mobile. Call us at 888.900.2899 or email us today.